How You Can Help Us

Please extend the same courtesy and politeness to the practice team as you would expect to receive.

‘Out of Hours’ visits should only be requested when essential and for an urgent medical necessity. Telephone calls at night time should only be made where they cannot be left until the next day. The duty doctor usually has to work the next day and will appreciate it if calls are restricted to essential matters.

Please remember that appointments are for one person only. Where another family member needs to be seen, even for the same symptoms, a separate appointment must be made.

Please indicate if an appointment is for routine information, i.e. test results, health checks etc.

Please allow at least 2 days for repeat prescriptions to be processed

Please try to be on time for appointments and to notify the practice as soon as possible if you are unable to keep the appointment.

Please try to understand that it is not the receptionists fault if appointments are running late.

THIS PRACTICE OPERATES A POLICY OF ZERO TOLERANCE

We will not tolerate violence or verbal abuse either to fellow patients or members of staff.