Repeat Prescriptions

With immediate effect, we will no longer be accepting prescription requests over the telephone.

You will need to use the NHS app or put a request into the surgery or your designated pharmacy.

  • We have a box at the bottom of the stairs for these requests.
  • It would be preferable if patients could use the NHS app to order their repeat prescriptions as these go directly to the Dr's inbox and bypass the reception team.
  • Patients are reminded that they should allow 3 working days for the turnaround of any repeat prescription request.

Unfortunately we are not an emergency service, we will be unable to expedite any requests for late repeat medications requests.

You need to allow 3 working days for all of your prescriptions to be processed

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Use the NHS App

Town Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Download the NHS App

Image of the NHS App

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Order Online with Patient Access

You can order your repeat prescription online using Patient Access

Patient Access Logo

You can order your repeat prescription online using Patient Access.

The simplest and quickest way to order your repeat medication is by using Patient Access which links directly to your Prescription record at the Practice.

You can also send us a query about your medication using Patient Access.

Order Online

Image of man accessing Patient Access
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Paper Prescription Ordering

If you are unable to order online, you can write your request on any piece of paper or use a repeat prescription form and place this in the BLACK box on the stairwell.

We check this box at least 3 times per day, please do not come into the practice to deliver this prescription as we will not be able to take it. 

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Telephone Prescription Ordering

With regret, we are unable to take prescriptions over the telephone other than from those that are:

  • Elderly
  • Clinically Extremely Vulnerable (this changes therefore please accept guidance from the receptionists) 
  • Housebound Patients

Medication Reviews

Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.

Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.

There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.

As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist.  This means you won't have to visit the surgery every time you need more medicines. 

 Further Information

Prescribing of Over The Counter Medicines is Changing

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.