town medical centre sevenoaks



NH Direct telephone 0845 4647
 

 

CQC Inspection

We are delighted to announce that we have now received confirmation from the CQC that our ratings in all areas are GOOD. Please click on the link opposite to view the full report

 

Dr Vera Martins

We are pleased to confirm the appointment of Dr Vera Martins who joined the practice on 2nd October 2017.

Vera was born in Portugal, Lisbon and moved to the UK at the age of 19 to study medicine. She qualified from Kings College London, School of Medicine in 2011 and did her hospital posts in Medway and Lewisham before starting her vocational GP training in Tunbridge Wells and settling in Sevenoaks. She is a member of the Royal College of General Practitioners. Her special interests are psychiatry, elderly care and ENT.

CARERS

You should let us know if you are a carer and ask if this could be registered on your medical record.

As a carer you are entitled to an annual flu jab and your GP practice may offer additional services to carers, such as a regular health check or a carers support group.
Carers are at a much higher risk of becoming ill themselves and your GP can help to keep you fit and well by offering regular health checks and by recognising the effects caring can have on your health, such as depression and back pain.
GPs can give information about aspects of a treatment or medical procedure planned for the person you care for and can offer advice on the skills you need as a carer, such as how to change a dressing or give medication. The relationship between GP and carer should be viewed as a partnership in care.
The person you care for may also be able to access practical support through the NHS. This could include equipment such as wheelchairs, or supplies to help with incontinence. For more information about help that might be available, talk to your GP or practice nurse.


About Us

Town Medical Centre has been in Sevenoaks at our present site, 25 London Road, since 1988. We are on the first floor (with a patient lift) of these grade II listed premises where we have now almost completed a very comprehensive refurbishment programme, providing a clinical environment that retains the original charm of the building.

Our four family doctors work with nurses, midwives, health visitors, social workers and a full supporting staff to provide a comprehensive primary care service for 6,200 patients in the Sevenoaks district.

The philosophy of our practice is based upon keeping comparatively small personal patient lists with a very favourable ratio of staff to the number of patients. In this way we aim to provide a personal service that is both friendly and efficient.

At Town Medical Centre, we are passionate about medicine and the care of our patients. We aim to make your consultation a pleasant, and hopefully, reassuring experience. Despite the very challenging environment that Primary Care currrently operates in, we believe that the most important focus of our work is the patient. We aim to have a holistic approach to each of our patients. Our GPs have different skills and interests within medicine, making us a very strong team.

We are located in London Road, right next door to Paydens Pharmacy, so that your prescription can be dispensed with a minimum of inconvenience.

We are open from 8am - 6.30pm and there is plenty of public parking nearby. We are one of the few surgeries in Sevenoaks with Reception open during lunchtime, as we feel this is convenient for our working patients to contact us. Twice a week we have early surgeries starting at 7.00am to help those patients who have to commute.

Our catchment area is Sevenoaks, Dunton Green, Riverhead and Seal. All of our doctors are recognised by the Kent Primary Care Agency and NHS England.

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BLOOD TESTS

Blood Tests are available at Sevenoaks Hospital for Town Medical Centre Patients only at the following times:-

Tuesdays 8.00am - 12 noon
Wednesdays 1.30pm - 4.00pm
Thursdays 8.00am - 12 noon


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NEWS

We are pleased to be able to publish the recent results from a patient survey conducted by NHS West Kent CCG.

The survey included questions about Patient Experience and Access to the surgery. The findings are as follows:-

95.2% of patients were able to get an appointment, 92.4% at a convenient time and 80.9% with their preferred doctor.
However, only 77.2% were happy with the experience of making an appointment and we will of course be reviewing our procedures in an effort to make improvements in this area.

Helpfulness of Receptionists scored 86.7%

78.3% of those surveyed said they were satisfied with telephone access to the practice and 76.8% were happy with our opening hours. These scores compare very favourably with the averages for NHS West Kent CCG practices. However, they are perhaps lower than we would like to see and we will also undertake a review in this respect.

Overall Experience of Town Medical Centre was rated as 87%

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NAMED, ACCOUNTABLE GP


Under the terms of the latest GP contract, NHS England requires that all patients are allocated a Named, Accountable GP.
Your Accountable GP will be the named doctor you are registered with. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

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PUBLICATION OF GP EARNINGS

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is show below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at Town Medical Centre in the last financial year was £50922 before tax and National Insurance. This is for one full time GP and three part time GPs who worked in the practice for more than six months.




heading image Interested in Registering?

The Town Medical Centre welcomes new patients from within a restricted boundary. Please telephone or call in for details of our practice area. We ask newly registering patients to complete a questionnaire bringing the doctor up-to-date with the current state of health.

For families with children we emphasise the particular importance of the immunisation and vaccination history of each child.

We encourage new patients to make an early appointment with our healthcare assistant for a check-up and introduction to our staff and facilities, when they submit their registration forms.


heading image Surgery Opening Times

The Practice is open from 8.00am to 6.30pm, Monday to Friday.

We provide morning and afternoon surgeries everyday, and an extended hours service on Tuesday and Fridays.

Please note that the surgery will be closed from 12.30 on the following dates for staff training:

8 December 2016
8 February 2017
27 April 2017
14 June 2017

Please telephone or call in for more details of specific surgery times.

 


heading image Patient Reference Group

PATIENT PARTICIPATION GROUP
Report 2014 / 15


Does the Practice have a PPG? YES

Method of engagement with PPG: Email / post

Number of members of PPG: 17

Detail the gender mix of practice population and PPG:

% Male Female
Practice 47 53
PRG 49 51

Detail of age mix of practice population and PPG:

% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 23 6 10 18 15 9 8 11
PRG 6 0 0 13 18 17 29 17

Detail the ethnic background of your practice population and PRG:

There is insufficient data to accurately detail the ethnic makeup of our practice population, however, it is without doubt predominantly White British

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

The PPG is available to all patients:- there posters in the waiting room, there is reference to it on the practice website and the GP's have actively tried to engage patients whilst in the surgery.

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?e NO

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful: N/A

1 Review of patient feedback

Outline the sources of feedback that were reviewed during the year:


Our Patient Survey was run again and the Friends & Family Test provided valuable and interesting feedback from a wide cross section of the practice population

How frequently were these reviewed with the PRG? Once

2 Action plan priority areas and implementation

Description of priority area:


1 Outdated premises

What actions were taken to address the priority?

An extensive period of consultation and research in to how much we are able to change the premises, part of which are listed, has been undertaken, and the refurbishment is now underway.

All of the consulting rooms are in the process of being modernised with new lighting, flooring and sanitary ware.
The Nurses treatment room is being completely refitted, as is the patient / disable toilet / baby changing area.
The waiting room is to be completely repainted and refloored and will be equipped with new seating.


Result of actions and impact on patients and carers (including how publicised):

Patients will soon receive a better patient experience in brighter, more modern surroundings that still manage to retain the charm of the original premises that so many patients appreciate.

Notices have been put up in the waiting room and on the practice website regarding the refurbishment.


Description of priority area:

2 On-Line Services

What actions were taken to address the priority?


The practice changed to a new clinical system during the year to enable the introduction of on-line services to now allow patients to book appointments, order repeat prescriptions and view medical records

Result of actions and impact on patients and carers (including how publicised):

Patients can now take advantage of these on-line services that have been announced on the practice website and with notices in the waiting room

Description of priority area:

3 Confidentiality Concerns - telephone conversations occasionally overheard at the reception counter.

What actions were taken to address the priority?

Part of the refurbishment plan was to address this concern and as a result a glass screen is to be fitted at the reception desk to eliminate the possibility patients overhearing parts of conversations with other patients either by telephone or face to face.
Installation of the screen was originally planned for mid January but problems with the manufacturing process have unfortunately delayed completion of this priority. However, it should be installed very soon.

Result of actions and impact on patients and carers (including how publicised):

Patients will not be able to overhear conversations at the reception desk resulting in more patient confidence in respect of confidentiality, which we do of course take very seriously.

Notices on the practice website and in the waiting room refer to this as part of the refurbishment process and of course, when it has been installed, it will be a very obvious new addition to the patient experience.


Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):


Previous engagement with the PPG has mainly highlighted premises issues, on-line services and confidentiality at the Reception Desk.

The listed status of our premises has delayed the refurbishment due to the degree of consultation and planning that has been required to reach the point where the required works can be, and are now being, undertaken.

Patients will very shortly be able to see for themselves the improvements to the consulting rooms and to the waiting area thus enhancing the patient experience.

The confidentiality issues at Reception will soon be a thing of the past with the introduction of the glass screen. The installation of the screen is later than we would ideally have like, but has of course been subject to the same planning and consultation process as the overall refurbishment.

On-line services are now available but we have preferred to wait until the new clinical system was up and running and all staff were confident and fully conversant with it.


PPG Sign Off

Report signed off by PPG: Yes

Date of sign off: 25 March 2015

How has the practice engaged with the PPG:

How has the practice made efforts to engage with seldom heard groups in the practice population?
The PPG is available to all patients:- there posters in the waiting room, there is reference to it on the practice website and the GPs have actively tried to engage patients whilst in the surgery.

Has the practice received patient and carer feedback from a variety of sources?
Yes; patient survey run again and feedback from Friends & Family Test

Was the PPG involved in the agreement of priority areas and the resulting action plan?
The PPG was instrumental in providing ideas for inclusion in the patient survey from which the priorities were decided.

How has the service offered to patients and carers improved as a result of the implementation of the action plan?
The refurbished premises will provide an enhanced patient experience and improve confidentiality at the Reception desk. On-line services will also enhance the patient experience and convenience.

Do you have any other comments about the PPG or practice in relation to this area of work?
No







 
           
© 2011 Town Medical Centre. All rights Reserved. Town Medical Centre 25 London Road Sevenoaks Kent TN13 1AR 01732 458844