town medical centre sevenoaks



NH Direct telephone 0845 4647

heading image Welcome

NEWS

On-Line Services

On-Line services are now availalbe for all patients. Please see the 'Latest News' page for details.

Practice Refurbishment

Please accept our apologies for any inconvenience during our refurbishment programme.

Any patients that have visited the surgery over the last few weeks will be aware that this is now well underway. All the consulting are being modernised with new flooring, lighting and sanitary ware. The nurses’ room and patient toilet are being completely refitted.
 
The waiting room will be completely repainted, refloored and equipped with new seating.
 
As part of the refurbishment, the Reception desk will be fitted with a glass screen to help improve confidentiality; an area of concern in several of our surveys.
 
When completed, in a few weeks time, we hope that the overall patient experience will be much improved.



About Us

Our four family doctors work with nurses, midwives, health visitors, social workers and a full supporting staff to provide a comprehensive primary care service for 6,200 patients in the Sevenoaks district.

The philosophy of our practice is based upon keeping comparatively small personal patient lists with a very favourable ratio of staff to the number of patients. In this way we aim to provide a personal service that is both friendly and efficient.






heading image Interested in Registering?

The Town Medical Centre welcomes new patients from within a restricted boundary. Please telephone or call in for details of our practice area. We ask newly registering patients to complete a questionnaire bringing the doctor up-to-date with the current state of health.

For families with children we emphasise the particular importance of the immunisation and vaccination history of each child.

We encourage new patients to make an early appointment with our healthcare assistant for a check-up and introduction to our staff and facilities, when they submit their registration forms.


heading image Surgery Opening Times

The Practice is open from 8.00am to 6.30pm, Monday to Friday.

We provide morning and afternoon surgeries everyday, and an extended hours service on Tuesday and alternate Wednesdays.

Please note that the surgery will be closed from 12.30 on the following dates for staff training:


13  May 2015
25 June 2015
15 September 2015



Please telephone or call in for more details of specific surgery times.

 


heading image Patient Reference Group

PATIENT PARTICIPATION GROUP
Report 2014 / 15
 
 
Does the Practice have a PPG?       YES
 
Method of engagement with PPG:    Email / post
 
Number of members of PPG:    17
 
Detail the gender mix of practice population and PPG:
 
% Male Female
Practice 47 53
PRG 49 51
 
Detail of age mix of practice population and PPG:
 
% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 23 6 10 18 15 9 8 11
PRG 6 0 0 13 18 17 29 17
 
Detail the ethnic background of your practice population and PRG:
 
There is insufficient data to accurately detail the ethnic makeup of our practice population, however, it is without doubt predominantly White British
 
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
 
The PPG is available to all patients:- there posters in the waiting room, there is reference to it on the practice website and the GP’s have actively tried to engage patients whilst in the surgery.
 
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?e  NO
 
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:  N/A
 
1 Review of patient feedback
 
Outline the sources of feedback that were reviewed during the year:
 

Our Patient Survey was run again and the Friends & Family Test provided valuable and interesting feedback from a wide cross section of the practice population
 
How frequently were these reviewed with the PRG?  Once
 
2 Action plan priority areas and implementation
 
Description of priority area:

 
1 Outdated premises
 
What actions were taken to address the priority?
 

An extensive period of consultation and research in to how much we are able to change the premises, part of which are listed, has been undertaken, and the refurbishment is now underway.
 
All of the consulting rooms are in the process of being modernised with new lighting, flooring and sanitary ware.
The Nurses’ treatment room is being completely refitted, as is the patient / disable toilet / baby changing area.
The waiting room is to be completely repainted and refloored and will be equipped with new seating.
 
 
Result of actions and impact on patients and carers (including how publicised):
 
Patients will soon receive a better patient experience in brighter, more modern surroundings that still manage to retain the charm of the original premises that so many patients appreciate.
 
Notices have been put up in the waiting room and on the practice website regarding the refurbishment.
 
 
Description of priority area:
 

2 On-Line Services
 
What actions were taken to address the priority?

 
The practice changed to a new clinical system during the year to enable the introduction of on-line services to now allow patients to book appointments, order repeat prescriptions and view medical records
 
Result of actions and impact on patients and carers (including how publicised):
 
Patients can now take advantage of these on-line services that have been announced on the practice website and with notices in the waiting room
 
Description of priority area:
 

3 Confidentiality Concerns – telephone conversations occasionally overheard at the reception counter.
 
What actions were taken to address the priority?
 

Part of the refurbishment plan was to address this concern and as a result a glass screen is to be fitted at the reception desk to eliminate the possibility patients overhearing parts of conversations with other patients either by telephone or face to face.
Installation of the screen was originally planned for mid January but problems with the manufacturing process have unfortunately delayed completion of this priority. However, it should be installed very soon.
 
Result of actions and impact on patients and carers (including how publicised):
 
Patients will not be able to overhear conversations at the reception desk resulting in more patient confidence in respect of confidentiality, which we do of course take very seriously.
 
Notices on the practice website and in the waiting room refer to this as part of the refurbishment process and of course, when it has been installed, it will be a very obvious new addition to the patient experience.
 
 
Progress on previous years
 
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

 
Previous engagement with the PPG has mainly highlighted premises issues, on-line services and confidentiality at the Reception Desk.
 
The listed status of our premises has delayed the refurbishment due to the degree of consultation and planning that has been required to reach the point where the required works can be, and are now being, undertaken.
 
Patients will very shortly be able to see for themselves the improvements to the consulting rooms and to the waiting area thus enhancing the patient experience.
 
The confidentiality issues at Reception will soon be a thing of the past with the introduction of the glass screen. The installation of the screen is later than we would ideally have like, but has of course been subject to the same planning and consultation process as the overall refurbishment.
 
On-line services are now available but we have preferred to wait until the new clinical system was up and running and all staff were confident and fully conversant with it.
 
 
PPG Sign Off
 
Report signed off by PPG: Yes
 
Date of sign off: 25 March 2015
 
How has the practice engaged with the PPG:
 
How has the practice made efforts to engage with seldom heard groups in the practice population?
The PPG is available to all patients:- there posters in the waiting room, there is reference to it on the practice website and the GP’s have actively tried to engage patients whilst in the surgery.
 
Has the practice received patient and carer feedback from a variety of sources?
Yes; patient survey run again and feedback from Friends & Family Test
 
Was the PPG involved in the agreement of priority areas and the resulting action plan?
The PPG was instrumental in providing ideas for inclusion in the patient survey from which the priorities were decided.
 
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
The refurbished premises will provide an enhanced patient experience and improve confidentiality at the Reception desk. On-line services will also enhance the patient experience and convenience.
 
Do you have any other comments about the PPG or practice in relation to this area of work?
No
 
 
 





©2011 Town Medical Centre. All rights Reserved.    Town Medical Centre 25 London Road Sevenoaks Kent TN13 1AR 01732 458844